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Contact Visa*

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IVR Banking

Call our advisors

Call us toll-free at 1.866.446.7001 to speak to a friendly professional. Enjoy extended hours of service:

Call centre hours

Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 6pm

Call Us

Message an advisor through live chat

Our live chat features the same friendly advisors that can answer questions about loans, mortgages, accounts and more.

Live chat hours

Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 6pm

Live Chat

Reach out to our Visa* partner

Our Visa* partner, Collabria, offer 24/7 cardholder service.

Canada & US 1.855.341.4643
International 1.647.252.9564
My Card Info website

Card Activation 1.866.498.3840

Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 6pm

Report a Lost/Stolen Card

If you’ve lost your card, please contact us immediately. You can also use Lock’N’Block to instantly stop further unwanted activity on your debit cards. Log into digital banking and choose More > Lock’N’Block.

Debit cards
1.866.446.7001 during business hours and
1.888.277.1043 after business hours

Visa* cards
24/7 cardholder service
Canada & US 1.855.341.4643
International 1.647.252.9564

Live Chat

Enjoy interactive voice response (IVR) banking

Bank from your phone through our computerized system. Contact us to get started at 1.866.446.7001. You can then call our IVR 24/7.