Bank safer

Security & Control

Stop debit card fraud instantly using only your mobile phone! Our easy-to-use safety features and alerts are available 24/7.

Join the 57,000+ members who bank digitally with us!

Bank safer

Lock’N’Block® your debit card

Lock your debit card and block unauthorized or unwanted use with Lock’N’Block®. You can prevent fraud in seconds through your mobile app or online banking:

  • lock your debit card,
  • block ATM transactions,
  • block purchases and refunds, and
  • block all international transactions.

To access Lock'N'Block® through online banking or our mobile app:

  • Log in
  • Click More > Lock'N'Block® 

Automatically deposit your Interac e-Transfers®

Interac e-Transfer® is convenient and safe way to transfer and receive money to and from your friends, family, and businesses. Safety issues can arise however when:

  • you use an easy security question,
  • you share the answer to the security question in the message box, or
  • fraudsters send phishing links that look like an Interac e-Transfer to fool you.

To make Interac e-Transfer even safer and more convenient, we recommend trying Autodeposit. It’s a fantastic feature that:

  • prevents fraudsters from intercepting your Interac e-Transfer,
  • saves you time since it automatically deposits your funds without the need to login to your app or online banking, and
  • eliminates the need to answer security questions.

Signing up for Autodeposit is easy:

  1. Log into online banking or your mobile app.
  2. Choose Payments & Transfers > Interac e-Transfer® > Autodeposit Settings
  3. Register your email address and link the account.
  4. Choose Complete Registration in the confirmation email.

Sign up for Autodeposit to save time and bank safer today!

Stay informed with banking alerts

Add protection and convenience to your online banking experience with banking alerts. Stay informed by email or text message when online activity occurs on your accounts including:

  • Someone has changed your digital banking password.
  • Someone has attempted to access your account.
  • Someone has added a new bill payment vendor or Interac e-Transfer recipient to your profile.
  • Your account balance is running low.
  • Your term deposit is maturing.
  • And more!

To access banking alerts, simply:

  • Log in to online banking or our mobile app.
  • Choose Profile > Manage Alerts

Learn more valuable safety tips

Make your password unique. Using special characters in your digital banking password helps keep you even safer. Our system accepts @ # $ - | ! 

  • Don't click on strange links within emails.
  • Don’t accept unexpected Interac e-Transfers i.e. don't click on any links to log into online banking.
  • Don't use public WiFi to online bank.
  • Don't share passwords or your debit card.
  • Visit the Competition Bureau's website for common scams.

If you've submitted any personal information to a scam artist, please contact us at 1.866.446.7001. You should also report the issue to the following organizations: